Important policies about our practice:

Parents who wish to register a child or a family member. Please fill up this registration form

https://functionalmedicinecc.md-hq.com/registration

The child or family member will need a unique email address in the system as an identifier. 

FMCC Patient Portal Guidelines for Non-Urgent Inquiries

The Secure Messages Center offers a safe, confidential way to communicate with your healthcare provider. To help us provide timely responses, please allow 2-3 business days for a reply and limit messages to the following topics:

- Medication, Supplement, or Test Inquiries: Questions related to medications, supplements, or tests recommended by an FMCC clinician.

- Refill Requests: Requests for medication refills.

- Treatment Side Effects: Reporting possible side effects from treatments.

- Clinician Responses: Replying to specific questions posed by an FMCC clinician.

Important Limitations on Messaging

Please note that the messaging system cannot address all needs. Specifically, avoid using the portal for:

- Continuity of Care: For ongoing health issues or complex treatments, a follow-up appointment is essential. The portal cannot replace direct consultations needed to ensure continuity of care.

- Troubleshooting New Symptoms: If new symptoms arise or there are health concerns, please schedule an appointment. The portal is not suitable for evaluating or managing health issues that require in-depth assessment.

- Self-Treatment and Personalized Health Advice: Legally, we cannot advise on self-treatment or provide specific guidance on new treatments through the portal. To prevent health risks associated with self-treatment, please discuss any questions about new or modified treatments during a scheduled appointment with your provider.

Self-Service for Appointment Scheduling 

You can schedule, reschedule, or cancel appointments directly through the portal by navigating to "My Appointments."

Please keep messages brief and focused; a “yes” or “no” response should ideally suffice. For complex questions requiring more detailed responses, we may ask you to book a follow-up appointment.

As our practice has grown, we no longer provide paid consultations through the portal. Thank you for your understanding and cooperation in helping us maintain efficient, high-quality care for all patients.

Cancellation Terms & Conditions Reminder

To provide quality care for all patients, we require that any follow-up appointments be canceled or rescheduled at least 3 business days (72 hours) before your scheduled appointment. This policy allows us to offer the time to other patients who may need it.

Cancellations made within less than 72 hours of the appointment will incur a fee equal to 100% of the clinician’s appointment fee.

Thank you for understanding and for helping us maintain availability for all who need care.