Important policies about our practice:
The Secure Messages Center provides a secure, encrypted alternative to email for electronic communications with your medical provider. Your secure messages can be read only by select FMCC staff members.
Please send only non-urgent messages and allow up to 2-3 working days for a response.
Please read this new policy, which pertains to all patient inquiries and requests sent through the secure portal
Due to the increasing number of electronic communications, and in order for you to receive a response in a timely manner, please limit your messages to:
- questions about a medication, supplement, or diagnostic test recommended by an FMCC clinician;
- requests to refill a medication;
- possible side effects of a treatment; or,
- responses to a question from an FMCC clinician;
Important: Limitations of the Portal Messaging System
Please note that the portal messaging system is designed for specific uses and cannot accommodate all types of communication or requests. Specifically, it should not be used for:
Continuity of Care: For ongoing health issues or treatments, it is essential to schedule follow-up appointments. The messaging system cannot substitute for direct medical consultations needed to ensure the continuity of your care.
Troubleshooting Health Issues: If you encounter new symptoms or have concerns about your health, please book an appointment. The messaging portal is not equipped to address problems that require medical evaluation or intervention.
Healthcare Advice: We are unable to provide personalized medical advice through this portal. Any health-related questions or concerns should be discussed during a scheduled appointment with your healthcare provider.
For any of the above needs, please make an appointment to ensure you receive the appropriate care and guidance.
Notes concerning scheduling, canceling, or changing an appointment: We've set this system up so you can do this yourself from your portal without our intervention. Go to "My appointments" and make the rescheduling there.
Your question should be brief, concise, and ideally be answerable with a 'yes' or 'no.'
If your questions or concerns are beyond the scope described above, and/or require more time and attention, you will be asked to schedule a follow-up appointment with your clinician.
Because of the size of our practice, we no longer do portal message paid consultations.
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One techy thing:
1) Don’t forget that you have access to our new app, which basically functions just as our portal does. Please go to the App store and search for "FxMedSupport". Please download the PortalMessengerPro version. Once you open it, you need to scroll down the list to "Functional Medicine Center of the Carolinas" and use the same credentials that you use for our patient portal to login. You can use this app in the same way as going on our portal on your computer. Some patients prefer to use their phones, especially if they are out and about and perhaps need to access labs while in another healthcare provider's office. The only thing you'll need to do on the computer is fill out our forms, unfortunately you can't do that via the app.
Have a wonderful day!
FMCC team
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Cancellation terms & conditions REMINDER:
- Follow-up appointments must be cancelled or rescheduled at least 3 business days (72 hours) prior to your scheduled appointment or cancellation fees will apply.
- Cancellation of your appointment will equal 100% of the clinician’s appointment fee.
Please Log In
Use the form below to sign in to the patient portal to begin managing your records. If you have not logged in before and are a patient who did not sign up online, then you must sign up for an account next time you are in the office.